Hotel Cleaning Services
If you work in the hospitality industry, you would understand how important image and reputation are. Success in the hospitality industry widely depends on word of mouth and attention to detail to your guests. Hotels need to demonstrate how they measure and maintain strict sanitization and cleanliness standards and providing a clean and hospitable environment is the first step to create a positive hotel brand. Having a clean space is essential to gain customer loyalty as well.
On the other hand, not having a clean space is a huge concern and would result in unpleasant guest experience. Travellers are often quick to condemn dirty and poorly maintained hotels and with word of mouth, it may have a negative reputation on the hotel image.
Hotel cleaning services are in high demand as it is impossible to keep a space with as much foot traffic as a hotel clean at all times. You will need a dedicated staff that understands the demand of your guests and execute the job well.
Many hotels in Singapore find in difficult to recruit and train a layperson to perform hotel cleaning services. Although they can do a decent job, they cannot be as good as professionals, primarily because they will not understand the standards your guests expect.
With Spring Cleaning’s professional hotel cleaning services, your guests will feel welcomed and will want to spread positive word of mouth about their experience, which helps to build a good reputation as a hotel.
1. Hotel Cleaning Services:
In order to understand the importance of professional hotel cleaning services, we need to shed some light on what these services include because a hotel is unlike any other property.
A hotel has many indoor and outdoor areas that require deep cleaning, a few examples are the lobby, guest rooms, gymnasium, swimming pool and event halls. Cleaning each of these areas requires a different approach, skill and technique which should be handled by a professional in the field.
Frequent dusting and air freshening goes a long way to ensure guests view your hotel as a clean and hospitable. Potential guests often set high expectations about the standard of accommodation offered, which is mainly the cleanliness.
At Spring Cleaning Services, our team who specializes in hotel cleaning services is professionally trained to understand all these new sanitation measures and maintain high standards of cleanliness.
They will also ensure enhanced customer experience during their stay at your hotel, so your guest will leave satisfied with the service.
2. Good Etiquette:
Good Etiquette is a key factor in the success of every business, especially in the hospitality industry. Not only do guests expect comfortable stays, but they also expect to be served by polite and well-behaved staff during their hotel stay.
Hotels in Singapore train their core staff such as the hotel front desk excellent customer service and good etiquette, but cleaning staff lacks these attitudes because they are not expected to interact with the guests.
However, they are the ones who are bound to interact with the guests since cleaning is a continuous process in a hotel, and guests will come across the cleaners during the process.
If something should occur during this interaction that upsets your guests and ultimately tarnishes your reputation, cleaning staff are unlikely to be blamed as they did nothing more than they were trained to do.
At Spring Cleaning, all our staff members is professionally educated and well-trained to interact with your guests. Regardless of the circumstances, our staff is trained to use the correct body language and speak to guests in the appropriate tone of their voice and are responsible to know how to carry themselves.
We will undertake full responsibility for them if anything goes wrong because mishandling on their part will not be tolerated.
Even if you are skilled in cleaning, have the best cleaning products and know professional techniques, unless you clean with care, you cannot get the results you desire.
At Spring Cleaning, be rest assured that our staff members are well-trained to perform the job well to meet your expectations. Also, they only use eco-friendly products which do not leave behind harmful substances.
We also take necessary precautions not to perform any cleaning action without the right equipment.